FAQ

Frequently asked questions

Ordering Information


Upon submission of the order you will be sent a confirming email detailing the products ordered and all invoicing / shipping information. If any information is incorrect please contact our online sales department sales@casniccompany.com




Payment


Credit Card, Wire Transfer, and Direct Deposit are accepted for purchases. You may be charged anytime between the day the order is placed to the day that it ships, we reserve the right to retain a deposit or charge the full amount in advance for parts that need to be special ordered. Sorry, but COD orders are not accepted.




Shipping


Shipping charges quoted are minimum amounts charged for average weight shipments. Shipping of Canadian orders will be based on our rates from UPS, and or Purolator (plus taxes, if applicable) for the method and type of shipping you have chosen at checkout. Shipping of US orders will be based on UPS International ground shipping rates. If the freight charge is greater than indicated we will contact you for confirmation before shipping. Any chemicals may be subject to Dangerous Goods shipping charges.




Prices


For Canadian shipments, all prices are based on Canadian dollars, FOB our local stores/warehouse, and are subject to change without notice. Rates are subject to change without notice.




Quantity Purchases


Most items are available in large quantities to Manufacturers and other volume users. Please contact us by email or telephone to obtain a volume pricing quote. One of our sales representatives will get back to you promptly. Contact information is located under the Contact Us heading on our homepage.




U.S. Orders


Please refer to the SHIPPING section above. Please note that some products may not be available for export due to export restrictions and dangerous goods shipping restrictions.
Orders will usually require additional brokerage and duty charges which are collected by the shipping company at the time of delivery. UPS Express (Red) and Expedited (Blue) services include the brokerage charge in the freight rate but may still collect any import duties US Customs imposes.




International Orders


Currently, we do not accept orders outside of Canada and the US.
If you wish to place an International order, please contact us directly. International orders must be paid for in US or CDN funds by wire transfer or bank draft. They may be subject to handling fees and/or minimum order quantities. Shipping costs will be based upon UPS International published rates and must be paid in advance. We will contact you regarding cost prior to items being shipped. Please note that some products may not be available for export due to export restrictions and dangerous goods shipping restrictions.




Warranty


All products sold by CasNic Company are warranted to be free of defect in workmanship and materials for a specified period of time depending on the manufacturer and their warranty policies. Should a product require repairs within this time, please contact us for an RMA and return instructions. Any shipments received without a return authorization will be refused. CasNic Company will repair or at its option replace products that prove to be defective.
In no event shall CasNic Company liability exceed the buyer’s purchase price, nor shall CasNic Company be liable for any indirect or consequential damages.
This warranty is void if the product has been tampered with or misused.
(If returning battery operated products please ensure the fault is not a weak battery).




Pricing


Pricing has been checked to insure accuracy but CasNic Company reserves the right to contact the customer prior to shipping if we have noticed a pricing error on the product due to a supplier cost increase or any other reason. As well, Canadian orders must ship in Canadian dollars and US orders in US dollars and you cannot use another currency other than the one that matches the shipping destination.





Contact

Customer Service:

sales@casniccompany.com

Address:

180 Northfield Drive W.

Unit 4, 1st Floor Waterloo, ON, N2L 0C7