Frequently asked questions
Upon submission of the order you will be sent a confirming email detailing the products ordered and all invoicing / shipping information. If any information is incorrect please contact our online sales department email@example.com
Most items are available in large quantities to Manufacturers and other volume users. Please contact us by email or telephone to obtain a volume pricing quote. One of our sales representatives will get back to you promptly. Contact information is located under the Contact Us heading on our homepage.
Orders will usually require additional brokerage and duty charges which are collected by the shipping company at the time of delivery. UPS Express (Red) and Expedited (Blue) services include the brokerage charge in the freight rate but may still collect any import duties US Customs imposes.
If you wish to place an International order, please contact us directly. International orders must be paid for in US or CDN funds by wire transfer or bank draft. They may be subject to handling fees and/or minimum order quantities. Shipping costs will be based upon UPS International published rates and must be paid in advance. We will contact you regarding cost prior to items being shipped. Please note that some products may not be available for export due to export restrictions and dangerous goods shipping restrictions.
In no event shall CasNic Company liability exceed the buyer’s purchase price, nor shall CasNic Company be liable for any indirect or consequential damages.
This warranty is void if the product has been tampered with or misused.
(If returning battery operated products please ensure the fault is not a weak battery).
Pricing has been checked to insure accuracy but CasNic Company reserves the right to contact the customer prior to shipping if we have noticed a pricing error on the product due to a supplier cost increase or any other reason. As well, Canadian orders must ship in Canadian dollars and US orders in US dollars and you cannot use another currency other than the one that matches the shipping destination.